Deposit

We require a 50% non-refundable deposit within 7 days of reservation confirmation. Londolozi reserves the right to cancel the reservation should we not receive the deposit within 7 days. The balance of payment is required 60 days prior to arrival. Short-lead time reservations must be paid in full immediately.

Cancellation

Cancellation or part cancellation (reduction in the number of rooms or nights) of a confirmed reservation, including changing the dates of travel, will result in the loss of the 20% deposit. Should a cancellation be received between 59 days prior to the due arrival date, a 100% cancellation penalty would be charged. Londolozi reserves the right to cancel reservations should full payment not be received within 60 days prior to arrival.

Payment

Our rates are quoted and payable in USD (United States Dollars). Direct transfers can be made into our bank account. All payments should be made in full and free of any bank charges.

Travel Insurance

Travel Insurance is compulsory, covering for personal effects, personal accident, medical and emergency travel expenses, as well as cancellation and curtailment as the reservation will be subject to cancellation penalties as detailed above.

Health Precautions

Londolozi is situated in a malaria area; therefore all guests must consult their medical practitioner regarding anti-malaria requirements prior to travel.

Visas & Passports

Visa requirements to be checked before departure. All visitors to South Africa are required by law to have a minimum of two blank pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport, entry will be denied. Londolozi will not be held liable for delays in visa applications please allow for ample time to get all visa details and requirements.

Airline Tickets

In order to comply with international insurance requirements, all airline tickets must clearly show the passenger’s title, name and surname (as indicated in their passport). It applies to schedule and charter flights. We would be grateful if you could provide us with the correct information at time of making your reservation.

The airfare and airport tax quote are current and are subject to change without prior warning should the airline impose an increase for any reason. Fares and taxes may increase between time of making a reservation, time of payment and time of the ticket being issued.
Londolozi cannot be held responsible should airlines discontinue flights or change scheduled timetable resulting in missed connection.

Single Room Policy

Guests occupying suites / superior chalets / superior family chalets/ chalets on their own, will be levied a supplement of an additional 25% of the per person sharing rate from date of arrival.

Private Vehicles

We have a limited number of private safari vehicles that can be booked by guests in advance at an additional cost (subject to availability). Private vehicles must be booked for a guests entire stay.  For all private guides (regardless of accommodation type booked) wishing to accompany their guests on safari activities a private safari vehicle must be pre-booked (subject to availability) and will be charged for at the applicable nightly rate.

Arrival & Departure Info

Arrival: Regrettably Londolozi does not accommodate any arrivals before 11h30
Check into rooms at 13h:00

Departure: Check out of rooms at 11h00.
Regrettably Londolozi cannot accommodate departures after 13h30